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How will my order be delivered?

We use two couriers to deliver all orders: one for small orders and one for large orders.

If your order is under 4 boxes of flooring, unless the product is substantial in weight, your delivery will be made by a parcel courier and this will be between 9am - 6pm on the date arranged with the despatch team. The parcels will be safely wrapped in cardboard and strapped up so nothing escapes and no damage is done during transit. If nobody is at home when the delivery is attempted they will leave a card with details on to rearrange the date free of charge.
If your order is 4 boxes or more, it will go with a pallet service which is between 9am - 5pm. It is essential that somebody is at home to receive this type of delivery as pallets will not be left without a signature. If the delivery is missed there is a redelivery charge payable by the customer. The pallet will be safely wrapped and strapped so nothing escapes during transit and no damage is done during transit.