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Like things all soft & fluffy?

You do, perfect. We're recruiting for a Retail Sales & Customer Service Advisor.
This is a brilliant part time role at a friendly, family run business.

GOFLOORIT is an established 30 year old family business now in its second generation, we’ve always had customer service at the heart of what we do and we’re looking for a new member to join our team based in Towcester, Northamptonshire.   

Choosing carpets and flooring can often be a confusing experience, our aim is to make this journey an enjoyable, stress free and memorable one.  You’ll be working in store with our existing sales team and serving our customers, so exceptional customer service is a must.  


The role:

Add fresh drive and enthusiasm to our existing sales team who are committed to taking the business to the next level

Meet and greet customers, listen to their needs and offer help and advice

Understand customers’ requirements and guide them towards successful completion of the sale

Seek further opportunities to grow sales and explore options available 

Update internal systems with the customers details, attention to detail is essential

Arrange times and dates for an estimate to take place, if required

Follow up on all open enquiries in a prompt timescale, updating the system as appropriate 

Ensure payment is taken before any installation takes place and enter the payment details on the system

Work with the admin support team and ensure the customers job is progressing along as expected

Responsibility for being a key holder, opening and closing the store required at times


Person profile / skills required:

This is a front facing role, so retail sales experience is absolutely essential

We’re looking for someone who believes that the service we give to customers is every bit as important as the product we are selling to them

You will need to be IT literate with an ability to use computer systems confidently

A proven track record of hitting sales targets in a retail environment

You will need to be confident and accurate when dealing with calculations and numbers, particularly when under pressure in front of customers

A team player who works well with others, we have a ‘roll up your sleeves’ ethos at all levels in the business

Ability to thrive in a fast paced environment with continual change

A ‘Right First Time’ approach to everything you do

Highly organised and composed, you may be dealing with multiple customers at a time

Carpet and flooring experience would be advantageous, but not essential as training will be provided

 

We offer a competitive salary, depending on experience and operate a bonus scheme based on the branches overall team performance. 


To apply for this position please send a copy of your CV to Claire Day at claire.day@gowling.co.uk