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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern M.J. Gowling's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'M.J. Gowling Ltd' or 'Gofloorit' or 'us' or 'we' refers to the owner of the website whose registered office is The Old Chapel, 186 Watling St East, Towcester, Northants, NN12 6DB. Our company registration number is 3338815 England. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. Returns & Cancellations A purchase made through or on the telephone, constitutes a “Distance Sale” which is subject to The Consumer Protection (Distance Selling) Regulations 2000 (as amended 2005) (‘The Regulations’). Your normal statutory rights also still apply. The Regulations mean you have the right to cancel your order up to the date of delivery and also within the seven days after delivery. (such seven days begin the day after the goods have been delivered). Please note however that these rights DO NOT apply if the goods you order are made specifically to your specifications. This includes floor coverings and products, cut to your specific order size. Gofloorit dispatches all goods by recorded delivery, you must sign for the delivery of the goods. Upon delivery you must make sure that the goods you have received are the goods that you ordered. If the delivery is incorrect, the goods are faulty or if you wish to exercise your right to return the goods within seven days, under the Regulations, then you should not cut into, alter or install the goods. You should keep and preserve packaging as best you can so that this can be reused. If you wish to return goods that are faulty or have been delivered to you in error, then Gofloorit will arrange for return of the goods at no further expense to you. If you are exercising your right under the Regulations and returning goods within the statutory seven days, then it is a term of the original purchase contract that you will bare the costs of returning the goods. Once you have notified us that you wish to cancel the contract (within the statutory seven day period) we will arrange for collection of the goods. Any refund of the purchase price of the returned goods, will be made after deducting the applicable collection charge. All collections arranged by Gofloorit are subject to the same conditions as when the goods are delivered (insured/recorded/signed for). Upon your request to return the goods we will do our best to inform you of those collection costs. When the goods are in your possession you will be responsible for the condition of those goods. Gofloorit will not issue a refund for any goods returned in a used or damaged condition, please take reasonable care in handling goods that you wish to return. If you are unsure of your statutory rights as a consumer, then you should seek information from your local Trading Standards or other advisory body. TO CANCEL YOUR CONTRACT: If you do wish to exercise your right to cancel under The Consumer Protection (Distance Selling) Regulations 2000 (as amended 2005) you can do so at anytime up until seven days after the date of delivery of your goods. Please contact us by telephone or by email, as follows: Telephone: 01604 664859 Email: