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What happens on the day of delivery?

If you have ordered less than 4 packs of flooring, your delivery will be with a parcel courier between the hours of 9am - 6pm. On the day of delivery you will need to ensure that somebody is at home during these times - if nobody will be at home, you can leave a note that is visible to the driver instructing them to leave the parcels with a neighbour or in a safe place. The driver will take the note as proof of delivery.

If your order is over 4 packs of flooring, your delivery will be on a pallet service between the hours of 9am - 5pm. On the day of delivery we can get an estimated time of arrival from the couriers - if you would like an ETA please send us an email or give us a call at around 9am. This type of delivery requires a signature in order for the goods to be left so it is essential that somebody is at home to receive the goods. We are able to request the driver to call you up to 1 hour before the delivery is due if this helps with somebody being available to take the delivery - please note this on your order when placing it or send us an email afterwards.

When your delivery arrives please inspect the goods for any damage before signing anything. If there is any damage, please make a note of it on the drivers paperwork so we are able to investigate further and, if necessary, send out replacements.